Did You Receive a Call or Letter from Us?
POM knows security and compliance are at the heart of good collection practices. As we focus on continuous improvement in our technology, we are ever mindful of maintaining the highest levels of quality, security, and compliance. POM’s management has put in place mature and documented FDCPA and FDCA-compliant policies and procedures that, through on-going enforcement, ensure data and records are held in strict confidence.
- Systematic log-in procedures to ensure end-users have access only to data needed to perform specific job functions
- Data center servers safeguarded behind corporate firewalls
- Data encryption for file transfers with clients
- On-site document shredding
- Segmented and separated data paths
- State of the art telephone system prevents calls outside of legally permissible hours
- 100% of calls recorded for compliance and quality assurance
- Electronic database image archive maintained to store all correspondence, denials, and requests for information